Privacy Policy
1. Introduction
This Privacy Policy describes how Canidoai ("Canidoai," "we," "us," or "our") collects, uses, maintains, protects, and discloses information obtained from visitors and users ("Users," "Customers," or "you") of https://canidoai.pro (the "Site") and our related products and services.
This Policy applies to our website, AI agents, software, website development, hosting, consulting, marketing automation, and other services we provide.
By using our Site or services, you acknowledge the information practices described in this Privacy Policy.
2. Personal Information We Collect
We may collect personal information when Users visit our Site, register for services, subscribe to newsletters, complete forms, request information, make purchases, or communicate with us.
Depending on the interaction, information may include:
- Name, business name, and contact information.
- Email address, telephone number, and mailing address.
- Account registration and login information.
- Billing and transaction details.
- Business information submitted through forms or consultations.
- Communications, inquiries, and customer support requests.
- Information voluntarily provided when using our products or services.
Visitors may browse public portions of our Site without providing identifying information.
Providing certain information is optional, although declining to provide it may prevent access to particular services or features.
3. Non-Personal and Technical Information
We may automatically collect technical information when Users interact with our Site or services.
This may include browser type, operating system, device characteristics, IP address, referring website, approximate geographic location, pages visited, access times, and other usage information.
This information may help us understand website traffic, improve functionality, diagnose technical problems, and maintain security.
Some technical information, including IP addresses, may constitute personal information under applicable privacy laws.
4. Cookies and Similar Technologies
Our Site may use cookies and similar technologies to improve functionality, remember preferences, maintain sessions, analyze website usage, and support security.
Users may configure their browsers to refuse cookies or provide notifications when cookies are used.
Disabling certain cookies may affect website functionality.
Where required by applicable law, we will provide appropriate choices regarding nonessential cookies and tracking technologies.
5. How We Use Collected Information
Canidoai may use collected information for the following purposes:
- Customer Service: To respond to inquiries, provide technical assistance, and resolve support requests.
- Providing Services: To develop websites, configure software, operate AI agents, deliver purchased products, and fulfill customer agreements.
- Improving Our Services: To evaluate performance, troubleshoot problems, improve functionality, and develop better products and user experiences.
- Payments and Billing: To process purchases, manage subscriptions, maintain transaction records, and address billing inquiries.
- Communications: To provide service notifications, account updates, product information, and other communications related to our services.
- Marketing: To send newsletters, promotions, and other marketing communications where permitted by law. Users may unsubscribe from promotional emails using the instructions included in those messages.
- Security and Legal Compliance: To detect misuse, protect our systems, investigate security incidents, comply with legal obligations, and enforce our Terms of Service.
We do not sell personal information to third parties for monetary compensation.
6. AI Agents, Automation, and Customer Data
Certain Canidoai services use artificial intelligence, automated workflows, and third-party software integrations.
Depending on the services purchased and configured, our AI agents may process information such as:
- Documents, files, and business records.
- Customer-provided instructions and prompts.
- Emails, messages, and communications.
- Information from connected applications and business systems.
- Data required to perform authorized automated tasks.
This information is processed to provide the functions requested or authorized by the Customer.
Some AI functionality may require information to be transmitted to external AI model providers, hosting platforms, or other service providers.
Customers are responsible for ensuring that information they submit or authorize an agent to access has been collected and shared lawfully, including obtaining necessary permissions and consents.
Customers should not provide highly sensitive or regulated information unless appropriate processing arrangements and safeguards have been established.
Canidoai does not authorize customers to use its services for unlawful collection, disclosure, or processing of personal information.
AI Model Training: Canidoai does not intentionally use confidential customer information to train general-purpose AI models without authorization. However, third-party AI providers may have their own data processing and retention policies, which will apply according to the services and agreements involved.
7. Sharing Information With Third Parties
We may share information with trusted third-party service providers when reasonably necessary to operate our business or deliver requested services.
These providers may include:
- Payment processors, including Stripe.
- Website hosting and cloud infrastructure providers.
- AI model and software service providers.
- Email, messaging, and communication platforms.
- Analytics, customer relationship management, and automation providers.
- Technical support and security providers.
We may also disclose information when required by law, legal process, or legitimate regulatory requests, or when reasonably necessary to protect rights, security, or prevent unlawful activity.
We do not disclose customer information to unrelated third parties for their independent marketing purposes without appropriate authorization.
8. How We Protect Your Information
Canidoai uses reasonable administrative, technical, and organizational safeguards appropriate to the information and services involved.
These measures are intended to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
Payments may be processed by third-party payment providers such as Stripe. Payment information submitted directly through those providers is handled according to their security practices and privacy policies.
No internet-connected system or electronic transmission can be guaranteed completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and promptly reporting suspected unauthorized access.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business records, fulfill contractual obligations, resolve disputes, and comply with applicable legal requirements.
Retention periods may vary depending on the type of information, the service provided, and applicable third-party provider requirements.
When information is no longer reasonably required, we will delete, anonymize, or otherwise handle it in accordance with applicable law and our operational practices.
10. Your Privacy Choices and Rights
Depending on applicable law, Users may have rights to request access to, correction of, or deletion of certain personal information.
Users may also have rights concerning particular uses or disclosures of their information.
To submit a privacy-related request, contact info@canidoai.pro.
We may need to verify your identity before fulfilling a request and may retain information where legally required or permitted.
Users may unsubscribe from marketing emails through the unsubscribe instructions included in those messages.
11. Third-Party Websites and Services
Our Site and services may contain links to third-party websites, applications, or platforms.
We do not control the content, security, or privacy practices of independently operated third-party services.
These services may maintain their own privacy policies and terms of use.
Users should review the policies of third-party services before providing personal information.
12. Children's Privacy
Protecting children's personal information is important to us.
Our general business website and commercial services are not intended for children under 13, and we do not knowingly collect personal information directly from children under 13 through those services without legally required parental consent or another lawful basis.
If we learn that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the information.
Any future products specifically designed for children may be governed by additional privacy notices, parental consent requirements, and safeguards.
13. Changes to This Privacy Policy
Canidoai may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable legal requirements.
When changes are made, we will update the effective date shown on this page.
Material changes will be communicated where required by law.
We encourage Users to review this Policy periodically.
14. Contacting Us
If you have questions about this Privacy Policy, our information practices, or your personal information, please contact:
Canidoai info@canidoai.pro
